Contractions and abbreviations
As part of our goal to have a voice that is personal and concise, we employ the use of contractions to improve scanability and sentence length.
It is the nature of the supply chain industry to employ the use of many standard abbreviations, for example:
SKU - stock keeping unit
BOM - bill of materials
PO - purchase order
JIT - just in time
FIFO - first in, first out
SSCC - serial shipping container code
BOL - bill of lading
UOM - unit of measure
When writing long form (help desk articles, etc.), always write out the full term when it is first mentioned and include the abbreviation in brackets immediately after the term. Any additional mentions of that term in the body content can then refer to the abbreviation.
In application, space is limited and it is often difficult to write out these terms in context. Also, our voice is an industry expert and is concise. Therefore we use the acronyms exclusively in our software body content. If the heading of a page in the application is or contains these terms, it is written out fully.